I.MANAGEMENT OF ADMINISTRATIVE REFORM

1. Administrative reform plan

- The Bac Ninh Industrial Zones Authority has issued the administrative reform plan for 2021 in accordance with the guiding document of the Provincial People's Committee;

- The criteria of the plan have been closely directed by the Bac Ninh IZA and achieved 100% of the plan.

2. Regarding the organization, direction and administration of administrative reform

- The Bac Ninh IZA  has issued 18 documents to direct and manage the effective implementation of PAR, specifically: 04 plans (PAR Plan 2021, PAR Communication Plan 2021, Plan reviewing and evaluating administrative procedures in 2021, the Plan on Controlling Administrative Procedures and implementing the one-stop-shop mechanism, one-stop-shop in handling administrative procedures under the handling competence of the Bac Ninh Industrial Zones Authority in 2021); 04 quarterly, 6-monthly and full year 2021 PAR reports; 10 irregular reports on administrative reform to the Provincial People's Committee, Department of Information and Communications, Provincial Institute of Socio-economic Development. 100% of the contents of the above plans and reports comply with the directives of the Provincial People's Committee and the proposals of the Departments.

- Monthly, through briefings, the leadership of the Steering Committee of the Office of the Board of Directors will notify the departments and units directly under them to urge the implementation of administrative procedures in accordance with the procedures and regulations.

- Conduct evaluation of administrative reform performance in monthly agency briefings;

- The year-end review and evaluation in Party and government organizations is associated with the assessment of the performance of administrative reform tasks, focusing on collectives and individuals who have initiatives and proposals in their work. CCHC.

3. To check administrative procedure reform

- The development and issuance of the PAR Inspection Plan of the Bac Ninh IZA is carried out in parallel with the implementation inspection.

- The IZA regularly reviews administrative procedures, reviews administrative procedures on the National Database of Administrative Procedures according to regulations, under the direction of the Provincial People's Committee; At the same time, strictly complying with regulations on periodic inspection, evaluation and supervision.

4. Regarding PAR propaganda work

- The Bac Ninh IZA actively develops the PAR propaganda plan from the beginning of 2021 to ensure the implementation of PAR propaganda is closely, regularly and effectively.

- Propaganda is maintained regularly at the agency's monthly briefings, in the agency's preliminary and final meetings, meetings of the Party Executive Committee, periodical party activities of the agency. affiliated branches, at seminars, in activities of the Youth Union at the IZA.

- PAR propaganda is integrated in seminars, propaganda on legal documents, propaganda on Insurance Law, Labor Law, Tax Law, direct and direct dialogues ... with the subjects being Enterprises, employees working in Industrial Parks in the province.

- Especially, on July 17, 2020, the Bac Ninh Industrial Zones Authority followed the direction of the Provincial People's Committee, made a guest list of domestic enterprises and FDI enterprises operating in industrial parks; coordinated with relevant units to assist in the preparation of technical conditions and facilities to serve the online dialogue conference with enterprises in 2021. During the dialogue, recommendations and issues of enterprises related to investment content, administrative procedures, safety conditions to prevent the Covid-19 epidemic to ensure production, etc., were answered satisfactorily in the spirit of listening, understanding and support. highest for business.

II. RESULTS OF IMPLEMENTATION OF ADMINISTRATIVE REFORM

1. Institutional reform

1.1 To renovate and improve the quality of legal document formulation work

To review legal documents of the State in the fields of investment, construction, environment, employment, international trade...

1.2. To perfect the system of institutions, mechanisms and policies in the fields of state management under the authority of the unit:

To conduct a review of the Regulations on coordination signed between the Bac Ninh Industrial Zones Authority and relevant departments and branches on State management in Bac Ninh Industrial Parks.

1.3. To develop and organize the implementation of legal documents at the Bac Ninh IZA

a) Develop and issue legal documents:

Participating in reviewing and proposing competent agencies to cancel, amend or supplement or replace legal documents and specialized guidance documents related to the agency's operations.

b) Review systematization of legal documents:

- The implementation of the Plan to review legal documents at the Bac Ninh Industrial Zones Authority is 100% according to the plan.

- The specialized departments and units under the Board always comply with the current legal documents and administrative procedures issued under the Decisions of the Provincial People's Committee. Specifically, according to Decision no.1058/QD-UBND dated August 24, 2021 of the People's Committee of Bac Ninh province on the publication of the list of newly announced administrative procedures; amend and supplement; the annulment falls under the jurisdiction of the Bac  Ninh IZA.

Currently, the set of Administrative Procedures under the jurisdiction of the Bac Ninh IZA includes 42 administrative procedures in 04 fields: Investment Management (21 administrative procedures); International Trade (05 administrative procedures); Employment Sector (08 administrative procedures); Construction field (08 administrative procedures).

The number of online public services is 18 administrative procedures (accounting for 42.86%) of which: Level 3 services are 14 administrative procedures, accounting for 33.33%; online public services at level 4 is 04 administrative procedures, accounting for 9.52%.

The number of administrative procedures performed "5 on the spot" at the Provincial Public Administration Center is 10 administrative procedures, accounting for 38.46% of the 26 administrative procedures with records.

- Create the most favorable conditions for organizations, individuals and businesses to access legal documents, specifically: individuals and businesses can be directly advised by the staff at the headquarters of the Bac Ninh IZA (through the administrative procedure reception department, the profesional divisions); through the Provincial Public Administration Center; can have information from the web portal of the Bac Ninh IZA to update ; through the IZA's hotline… The Bac Ninh IZA regularly updates legal documents, documents related to administrative procedures when there are changes to the IZA's website to create favorable conditions for organizations, individuals and businesses. approach, learn and perform well when needed.

c) Organizing and inspecting the implementation of legal documents:

The organization, implementation and inspection of implementation of legal documents take place fully and in accordance with regulations. The units under the Board all comply with the content specified in the legal documents.

2. Administrative procedure reform

2.1. Regarding the control and issuance of new administrative procedures:

- Improve the quality of administrative procedures in the fields of state management under the authority of agencies and units.

- Implement well the reform of administrative procedures. Regularly review the issued administrative procedures. In 2021, the Bac Ninh IZA has based on the guiding documents of the upper-level ministries to promptly amend, supplement and issue new administrative procedures in accordance with the content of legal documents and new regulations of the Central Government. Specifically, the IZA had Report 09/TTr-BQL dated July 30, 2021 on announcing the newly issued administrative procedures; Modified administrative procedures; Canceled or abolished administrative procedures fall under the jurisdiction of the IZA and the attached list of administrative procedures to submit to the Provincial People's Committee.

2.2. Regarding the review, evaluation and implementation of regulations on simplification of administrative procedures:

- The issuance of the plan to review and evaluate administrative procedures at agencies and units according to the provisions of Decree No. 63/2010/ND-CP dated June 8, 2010 of the Government on control of administrative procedures and the annual plan to review and evaluate administrative procedures of the Provincial People's Committee.

The Bac Ninh Industrial Zones Authority regularly reviews administrative procedures under its jurisdiction to simplify administrative procedures. However, because the IZA has researched and simplified administrative procedures in terms of the minimum down time to ensure the quality of administrative procedures to be resolved, in 2021: to ensure the quality of results of administrative procedures. then the settlement time should be applied according to the time of the published administrative Procedures; In order to ensure the rigor of the dossier, the legal basis and the state management function, the composition of the dossier, the number of dossiers, the requirements and conditions for the implementation of administrative procedures and the legal bases of administrative procedures should be fully guaranteed according to the published Procedures.

- Regularly receive and promptly handle feedbacks and recommendations of investors, enterprises, etc. on regulations and administrative procedures under the handling competence of the Bac Ninh IZA (through methods such as: direct reflection, in writing, e-mail, phone, zalo...). In 2021, the Bac Ninh IZA does not have to write a letter to apologize to the enterprise for the overdue application in the settlement of administrative procedures.

2.3. Regarding the publicity of administrative procedures:

- Publicize 100% of administrative procedures at the headq        uarters of the Bac Ninh IZA according to the regulations of the Government and the province at the Provincial Public Administration Center as well as on the provincial portal and on the website of the Board (iza.bacninh.gov.vn). At the same time, update the date change content when there is an adjustment in administrative procedures.

Contributing to improving the efficiency of the “One-Stop” Department; To create the best conditions for handling administrative procedures of enterprises, right from the establishment of the Provincial Public Administration Center, the IZA has carried out to bring all 100% of administrative procedures under its jurisdiction to perform at the Provincial Public Administration Center according to the Decision on announcing administrative procedures at the Provincial Public Administration Center of the People's Committee and currently the Department of Administrative Procedures Receipt of the Bac Ninh IZA still maintains a very effective operation within the Provincial Public Administration Center.

Implementing the policy of the province, in 2021, the Bac Ninh IZA has registered 10/26 administrative procedures that generate records (accounting for 38.46%) implemented in the form of "5 on the spot" at the Provincial Public Administration Center (document no. 2039/BQL-VP dated October 14, 2021); Providing online public services at level 2 for 100% of administrative procedures; Registering and providing online public services at level 3, level 4 for 18 administrative procedures (accounting for 42.86%) of which: Level 3 administrative procedures are 13 administrative procedures, accounting for 30.95%; online public services at level 4 is 05 administrative procedures, accounting for 11,905.

- To perform well in receiving dossiers and returning results via public postal services according to Decision No. 45/2016/QD-TTG dated October 19, 2016 of the Prime Minister.

- The Bac Ninh IZA maintains strict implementation of regulations on measuring the satisfaction of people and businesses with the service of the agency according to the scheme of the Ministry of Home Affairs and the plan of the Provincial People's Committee. The level of people's satisfaction with the service of the Department's civil servants at the Provincial Public Administration Center achieved high results.

3. Organizational reform of the state administrative apparatus

3.1. Results of the review of positions, functions, tasks, powers, organizational structure and payroll of agencies and units:

a/ Evaluate the organizational model and operational quality of the IZA:

-Based on: Decree No. 82/2018/ND-CP, dated May 22, 2018 of the Government on management of industrial parks and economic zones (effective from July 10, 2018). ); Circular No. 12/2021/TT-BKHDT, dated December 28, 2020 of the Ministry of Planning and Investment guiding the functions, tasks, powers and organizational structure of the Management Board of industrial parks and export processing zones , economic sector;

Implementing the direction of the Provincial People's Committee in the following documents: Official Letter No. 3787/UBND-KTTH, dated October 30, 2020 on review and registration of projects and reports in the full-term working program of the Provincial Party Committee; Report No. 31/BC-UBND, dated April 22, 2021 on some results of the implementation of tasks in April 2021 and key tasks in May 2021; Official Dispatch No. 2109/UBND-KTTH, dated 16/7/2021 Promulgating the list of programs and projects for the last 6 months of 2021;

Pursuant to Document No. 1076/BQL-VP dated November 12, 2020 of the Bac Ninh IZA on registration of projects and reports in the full-term working program of the Provincial Party Committee.

The Bac N inh IZA has developed a Draft Decision of the Provincial People's Committee on regulations on the position, functions, tasks, powers, organizational structure and staffing of the Bac Ninh IZA, and at the same time sent the draft Decision and Regulation mentioned above for comments from 08 relevant departments in the province, including: Department of Construction, Department of Industry and Trade, Department of Finance, Department of Natural Resources and Environment, Department of Home Affairs, Department of Labor - Invalids and Social Affairs, Department of Planning and Investment, Department of Justice of the province. The Bac Ninh IZA has synthesized the comments of the above-mentioned departments and branches and revised, supplemented and completed the draft to report to the Provincial People's Committee. (There is a summary of comments and suggestions from departments and agencies attached).

- In December 2020, the Ministry of Planning and Investment issued Circular No. 12/2021/TT-BKHDT guiding the functions, tasks, powers and organizational structure of the Management Board of industrial parks and processing zones. export, economic zones (guiding the implementation of Decree 82/2018/ND-CP);

However, by the beginning of 2021, the Ministry of Planning and Investment requested the Management Boards of IZs, EZs and EPZs to appoint representatives to participate in the Drafting Committee to develop the Decree to replace Decree No. 82/2018/ND-CP (Document No. 1034/BKHĐT-QLKKT, February 26, 2021). The Bac Ninh IZA has sent a document to appoint 01 Deputy Head of the IZ to join the above drafting committee (Document No. 240/BQl-VP, dated March 4, 2021).

- The Ministry of Planning and Investment has developed a Draft Decree to replace Decree No. 82/2018/ND-CP, and has organized to collect opinions from Management Boards twice:

+ 1st time: Document No. 3493/BKHĐT-QLKKT, dated June 7, 2021 for comments on the Draft Decree replacing Decree No. 82/2018/ND-CP.

The Bac Ninh IZA has submitted comments to the Ministry of Planning and Investment (Document No. 994/BQL-DT, dated June 23, 2021 for comments on the Draft Decree replacing Decree No. 82/2018/ND-CP).

+ 2nd time: Document No. 4521/BKHĐT-QLKKT, dated July 13, 2021 for comments on the Draft Decree in replacement of Decree No.82/2018/ND-CP (2nd time).

The Bac Ninh IZA submitted comments to the Ministry of Planning and Investment (Document No. 1380/BQL-VP, dated July 27, 2021 on comments on the Draft Decree replacing the Decree No.82/2018/ND-CP).

- Therefore, the Bac Ninh IZA has made a written report and asked the Provincial People's Committee to allow the agency to delay the reporting deadline for the implementation of Decree 82/2018/ND-CP in the program, which is the work of the Provincial Party Committee October 2021 until the Draft Decree to replace Decree 82/2018/ND-CP of the Government Regulations on management of industrial zones and economic zones is officially issued.

- Review and develop reports on organizational structure and personnel work to be sent to the Department of Home Affairs of the province, such as: Report on the implementation of Decree No. 68/2000/ND-CP and proposals for use, labor contract mechanism in administrative agencies and public non-business units (no.01/BC-BQL, dated January 5, 2021); Report on the implementation of personnel organization for the period 2017-2021 (no. 122/BC-BQL, dated November 9, 2021); Report on the situation and results of payroll management associated with employment positions in the period 2016-2021, proposing payroll for the period 2022-2026 and annually (no. 94/BC-BQL, dated September 1, 2021); Report on preliminary results of implementation of Resolution No. 39-NQ/TW dated April 17, 2015 of the Politburo on downsizing and restructuring staff (no.74/BC-BQL, July 16, 2021).

3.2. Regarding the inspection and assessment of the organization and operation of the unit

- Maintain well the operation regulations of the Bac Ninh IZA and 01 non-business unit under it (the Center for Investment and Development of Industrial Parks).

- Maintain the effective operation of the Administrative Procedure Receipt Department at the Provincial Public Administration Center, the specialized administrative procedure-handling divisions under the IZA's handling competence to properly perform professionally and promptly handle administrative procedures dossiers.

3.3. About the implementation of management decentralization

- The Bac Ninh IZA strictly implements Plan No. 245/KH-UBND dated July 6, 2018 of the People's Committee of Bac Ninh Province and directs the province to arrange the number of deputy heads, according to which there is no Any department or affiliated unit has more than 02 deputy heads.

- Continue to perform tasks according to the authorization and decentralization mechanism according to the current regulations of the Government and the Provincial People's Committee.

3.4. The implementation of the modern one-stop mechanism

- The promulgation of regulations, coordination regulations, innovation of working processes and ways to improve the efficiency of business resolution when coming to work is always done in accordance with regulations.

- Maintaining the effective operation of the Administrative Procedures Receiving Department at the Provincial Public Administration Center, as well as the operation of specialized departments at the Department. Currently, the Department of Administrative Procedures is under its jurisdiction, including 42 procedures. Administration in 04 areas: Investment Management (21 administrative procedures); International Trade (05 administrative procedures); Employment Sector (08 administrative procedures); Construction field (08 administrative procedures) and 03 administrative procedures shall be handled in the form of interconnection at the same level with the Land Registration Office under the Department of Natural Resources and Environment.

By the end of November 19, 2021, the Bac Ninh IZA received 8,112 dossiers of administrative procedures. In which, the number of online submissions is 4,940, accounting for 61%; The dossiers have been processed before and on time is 6,869 dossiers, citizens apply to withdraw 548 dossiers, refuse and request additional 470 dossiers, the rest are being processed.

- Since the administrative procedure reception department is located at the Provincial Public Administration Center, the facilities are provided by the Provincial Public Administration Center.

- The total number of staff working at the Administrative Procedure Receipt Department at the Provincial Public Administration Center is 02 full-time staff. The officials who receive administrative procedures are highly qualified officers who are familiar with the provisions of the guiding documents. Always have a sense of discipline, well abide by all rules and regulations at the agency and the provincial Public Administration Center; professional style; Friendly attitude, dedicated to guide and advise businesses to well perform the application process in accordance with the process and regulations.

4. Building and improving the quality of the contingent of cadres, civil servants and public employees

4.1. The determination of job positions and the structure of civil servants and public employees

- The Bac Ninh IZA is implementing the project on downsizing the staff approved by the province. Up to the time of the report, there has been no reduced payroll.

- The IZA has developed a scheme on employment positions of agencies and units (according to Decree 82/2018/ND-CP dated May 22, 2018 of the Government), sent it to the Department of Home Affairs for appraisal and submission to the Provincial People's Committee for approval. At the same time, in the period of 2019-2021, the Bac Ninh IZA and the Center for Investment and Development of Industrial Parks implemented the Project on Employment Positions for the period of 2019-2021, developed and submited it to competent authorities for approval.

4.2. Regarding the management of cadres, civil servants and public employees

- The Bac Ninh IZA always strictly complies with the provisions of law in the organization of personnel, salary and maintenance of internal affairs, discipline, administrative discipline and public service ethics of cadres, civil servants and public employees. In 2021, by the time of reporting, the IZA has implemented or requested superiors to implement the process and procedures for appointment and re-appointment 07 persons. Deciding to raise regular salary levels and requesting to raise salary level ahead of time for 12 persons.

- The Board implements the structure of civil servant ranks according to employment positions, the structure of public employees' professional titles according to employment positions fully, timely and in accordance with regulations; conduct the civil service promotion examination, examination and consideration for public employee rank promotion in accordance with regulations. In 2021, the exam registration board will raise the rank of civil servant from the rank of expert to the rank of main expert.

4.3. Carrying out training and retraining:

- The training and retraining of cadres, civil servants and public employees is regularly concerned by the Bac Ninh IZA in order to build a contingent of qualified and capable cadres and civil servants. The IZA regularly sends staff to participate in training courses according to the program of the Department of Home Affairs, the People's Committee, professional courses ... to improve the quality of activities of the staff, in order to better meet the needs of the public. needs of enterprises and the period of development and innovation.

- In 2021: The Bac Ninh IZA appointed 01 candidate to apply for admission to the political theory Senior class organized by the Ho Chi Minh National Academy of Politics at Nguyen Van Cu School of Politics, appointed 01 person to participate in the political theory intermediate class organized by the provincial Party organizational committee; registered 03 pesons to attend the leadership training course at departmental and departmental levels organized by the provincial Department of Home Affairs. At the same time, there are 02 students participating and completing the political theory advanced class.

4.4. On innovation in the management of cadres and civil servants

Renovate the management of cadres and civil servants according to the trend of human resource management, as follows:

- Strictly implementing policies on salary and evaluation of cadres and civil servants.

- Management of cadres and civil servants should aim to build an effective working environment; is an environment that can create opportunities for each individual to develop, with open communication, all efforts and contributions of each cadre and civil servant are recognized. Help promote the capacity and forte of each individual, create conditions for cooperation between individuals to promote the effectiveness of the collective work. This is done through measures such as: creating opportunities for members to broaden their horizons and develop their abilities, to take responsibility for their own work, to stimulate curiosity and creativity to realize their goals. Performing highly effective work for the organization; focusing on building the relationship between individuals and individuals in the organization, between superiors and subordinates to create a working environment of mutual trust, where each individual feels valued, respected and acknowledged; creating conditions for officials and civil servants to contribute ideas about work and working environment.

- Managing cadres and civil servants in the direction of effectively implementing the civil service culture project, following the established civil service standards, towards transparency, responsibility, results and work efficiency. Building a work-centric organizational culture, helping to reduce time and energy to focus on solving non-work content.

- Raising the responsibility of the contingent of managers and leaders at all levels in the management of cadres and civil servants.

5. Public finance reform

5.1. The implementation of tax, income, salary, wage and social security policies at the agencies:

The Bac Ninh IZA and Bac Ninh Industrial Park Development and Investment Support Center issued Decision on Promulgating the Regulation on internal expenditure of the Bav Ninh IZA (no. 58/QD-BQL) and Decision on Promulgating the Regulation on internal spending of the Center for Investment and Development of Industrial Parks (Decision No.01a/QD-TT) in accordance with regulations. The IZA and the Centers continue to well implement the internal spending regulations promulgated by the agencies and units. Strictly implement the policies on tax, income, salary, wages, social security policies at agencies and units.

5.2. Implement renovation of management mechanism for administrative agencies and public non-business units

Bac Ninh IZA and Bac Ninh Industrial Park Development and Investment Support Center fully implement reports on: financial autonomy according to Decree No.130/2005/ND-CP, Decree No.117/2013/ND-CP, Decree No.16/2015/ND-CP, Decree No.141/2016/ND-CP, situation of public property management…. At the same time, the Bac Ninh IZA always strictly complies with the provisions of the law on income, salary and wages.

5.3. Promote socialization, mobilize resources to take care of development of education and training, health care, population - family planning, physical training and sports at the unit

The IZA's authorities coordinate with the agency's Trade Union organization to always pay attention and take care of ensuring the material and spiritual life for trade union members at agencies and units; Focus on training and fostering staff; Organizing and implementing emulation movements, participating in cultural and artistic activities organized by all levels and sectors.

6. Modernizing the State Administration

6.1. Application of information technology in the activities of the agency

- The Bac Ninh IZA develops and issues the Information Technology (IT) application plan in 2021 in accordance with regulations. 100% of the content in the IT Application Plan has been completed.

- Thoroughly and effectively apply information technology in solving administrative procedures, maximum computerization of activities in administrative procedures. Cadres and civil servants are regularly updated, trained and proficiently implemented administrative procedures solving software of the Provincial Public Administration Center and the Foreign Investment Management Department.

- Maintain well the application: document management and administration system in management and processing of incoming documents; Online reporting software system for industrial park enterprises; online report on administrative procedure control and administrative reform.

6.2 Application of quality management system according to ISO 9001:2015:

Currently, the IZA has implemented, maintained and applied the quality management system according to ISO 9001: 2015 standard of the Department of Science and Technology of the province for 42 administrative procedures under its jurisdiction in the areas of management of the following issues: Investment in Vietnam, Basic Construction, Employment and International Trade; implementing the regulation on coordination and settlement of 03 procedures connected with the Land Registration Office, the Department of Natural Resources and Environment related to the registration of granting ownership of land-attached assets in the above industrial zones in Bac Ninh province. In which, 18/42 administrative procedures performed online services at level 3, level 4; 10/26 Administrative procedures often generate dossiers for "5 on-the-spot" implementation at the Provincial Public Administration Center.

In 2021, the Bac Ninh IZA promulgates: (1) Decision No. 82/QD-BQL dated October 11, 2021 on promulgating the document system of the quality management system according to TCVN standards ISO 9001:2015; (2) Decision No. 83/QD-BQL dated October 11, 2021 on announcing the quality management system in accordance with the national standard TCVN ISO 9001:2015.

- The Bac Ninh Industrial Zones Authority always maintains the application of: document management and administration system in management and processing of incoming documents; Online reporting software system for industrial park enterprises; online report on administrative procedure control and administrative reform; GIS data management software for industrial zones. Receiving administrative information of enterprises on software at the provincial Public Administration Center. Implement the IT system modernization project of the IZA in the period of 2019-2020. The IZA's staff all use the email bacninh.gov.vn in their daily work. The provision of information on the website (iza.bacninh.gov.vn) is updated daily by the information technology department.

III. GENERAL ASSESSMENT

1. Advantages:

- The Bac Ninh Industrial Zones Authority fully implements the PAR Reports on a regular basis and completes 100% of the contents of the PAR Plan 2020; The IZA always well implements the issued administrative procedures, ensuring 100% of administrative procedures are correct and sufficient in terms of content and prescribed time.

- The IZA focuses on applying information technology, computerization, modernizing the process of implementing administrative procedures, ensuring the results of solving administrative procedures accurately and quickly, meeting the increasingly high requirements of enterprises. and administrative procedure reform criteria, in order to improve the efficiency of administrative procedure settlement.

- Always innovate the working style of cadres, civil servants and public employees; create professionalism and make a good impression on businesses when coming to work at the IZA, contributing to promotion of investment attraction to the industrial park on province area.

2. Shortcomings and limitations in the implementation of administrative reform:

- The guiding documents of the superior agencies have not been unified, so the application is still difficult.

- Currently, in the process of receiving dossiers, the Bac Ninh Industrial Zones Auythority has to work on many softwares, sometimes it is difficult to guide businesses to apply online. At the same time, it’s difficult to monitor, synthesize and make statistics of administrative procedures performed at the Provincial Public Administration Center.

-High-quality information technology infrastructure such as line speed and internet network is still unstable; The software for receiving records still has many disadvantages and has not yet served effectively for statistical reporting; There is a shortage of personnel for the reception and the Secretariat and information technology department of the Bac Ninh IZA.

-The company's personnel changes constantly, the ability to access technology and information is sometimes limited, so despite being carefully guided, the online application process still has many shortcomings and inaccuracies. The additional application rate is still high.

IV. ORIENTATION, TASKS IN 2022

1. Institutional reform

Continue to implement and propose amendments and supplements (if any) to regulations on coordination with relevant departments and branches on State management in Bac Ninh industrial zones.

2. Administrative procedure reform

- Improve the quality of administrative procedures in the fields of state management under the authority of agencies and units.

- Implement administrative procedure reform (eg: Continue to consider minimizing the number of documents, processing time, etc.) in a number of key areas such as: granting investment certificates, granting work permits, building Permit....

- Reform administrative procedures within the agency.

- Maintain jobs: Control administrative procedures; Publicize administrative procedures at the Administrative Procedure Receipt Department located at the Provincial Public Administration Center and on the IZA's component website. Regularly receive and handle complaints and recommendations of investors, enterprises, etc. on regulations and administrative procedures under the handling competence of the Bac Ninh Industrial Zones Authority (through the following forms: direct feedback, in writing, e-mail, etc.).

3. Reform of the apparatus organization

- Review the functions, duties, powers, organizational structure, payroll of the Bac Ninh IZA and the IP Service Center.

- Evaluate the organizational model and operation quality of the IZA: Develop the operation regulations of the agency after the Chairman of the Provincial People's Committee issues a decision approving the functions and tasks of the agency as prescribed in the newly-issued Decree of the on management of industrial zones and economic zones.

- Continue to perform tasks according to the mechanism of authorization and decentralization according to the regulations of the Government and the Provincial People's Committee. It is proposed to strengthen the functions and tasks of the Bac Ninh IZA in the direction of clearly demarcating the authorization mechanism and the decentralized mechanism and direct delegation of authority.

- Maintain the effective operation of the Administrative Procedure Receipt Department at the Provincial Public Adminstrtion Center. Enhance the sense of responsibility in implementing regulations on coordination with relevant parties to well perform the reception and settlement of administrative procedures, create favorable conditions for businesses, improve the prestige and position of the Bac Ninh IZA.

4. Building and improving the quality of civil servants

- Continue to strictly comply with the provisions of law in the organization of staff, salary and maintenance of the internal affairs, discipline, administrative discipline and public service ethics of cadres, civil servants and public employees. .

- Implement training and retraining plans for cadres, civil servants and officials of agencies and units in 2022.

5. Modernization of State Administration

- Maintain the application: document management and administration system in managing and processing incoming documents; Online reporting software system for industrial park enterprises. Proficiently implementing application-receiving software at the Public Administration Center

- Receive online dossiers at levels 3 and 4. Make online reports on administrative reform of the Bac Ninh IZA periodically and send it to the Provincial People's Committee and related units.

- Well operate the GIS data management system for industrial zones.

- Maintain the application of the quality management system according to the standard TCVN ISO 9001: 2015 under the direction of the province.

6. Direction of administrative reform

To ensure that administrative reform tasks are implemented effectively, leaders of Bac Ninh Industrial Parks Authority has directed administrative reform tasks with specific activities such as: implementing the administrative reform plan, inspecting and propagating thematic briefings with each unit in the Bac Ninh IZA…