I. THE DIRECTION OF ADMINISTRATIVE REFORM

1. Administrative reform plan

- The Management Board of Bac Ninh Industrial Zones has issued the administrative reform plan for 2020 in accordance with the instruction of the Provincial People's Committee;

- The plan's criteria have been closely directed by the Management Board of Industrial Zones and reached 100% of the plan.

2. Regarding the organization, direction of administrative reform

- Bac Ninh IZA has issued 18 documents to direct and administer the effective implementation of the administrative reform, specifically: 04 plans (the 2020 Administrative Reform Plan, the 2020 plan of propaganda of Administration Reform, the Plan reviewing and assessing administrative complaint in 2020, Plan of controlling administrative procedures and implementing the one-stop shop mechanism in solving administrative complaint under the authority of the Management Board of Bac Ninh IZs in 2020); 04 quarterly, 6-month and whole year 2020 PAR reports; 10 unscheduled reports on PAR to the Provincial People's Committee, Department of Information and Communications, the Institute for Socio-Economic Development Research of the province. 100% of the contents of the above plans and reports were implemented in accordance with the direction documents of the Provincial People's Committee and the proposals of the Departments.

- Every month, through briefing meetings, leaders of the Board assigns its Office as the focal point to notify departments and units under the authority to urge the implementation of administrative procedures in accordance with the process and regulations. .

- Conducting an assessment of the implementation results of administrative reform in monthly agency briefings;

- The review and evaluation at the end of the year in the Party and government organizations are associated with the assessment of the implementation of the administrative reform (PAR), focusing on collectives and individuals who have initiatives and proposals in their work PAR.

3. To check administrative procedure reform

- The formulation and issuance of the PAR plan by the Board are carried out in parallel with the inspection of implementation.

- The Bac Ninh IZA regularly reviews administrative procedures, and reviews administrative procedures on the National database on administrative procedures according to regulations, under the direction of the Provincial People's Committee; At the same time, strictly implementing regulations on periodical inspection and supervision.

4. On PAR propaganda

- The Bac Ninh IZA proactively develops the PAR propaganda plan from the beginning of 2020 to ensure the close, regular and effective implementation of PAR propaganda.

- Propaganda is maintained regularly at monthly briefings of the agency, in preliminary and final meetings of the agency, meetings of the Party Executive Committee, and regular party meetings of the party Branches, at the seminars, in the Youth Union's activities at the Committee.

- PAR propaganda is integrated in seminars, propaganding about legal documents, Insurance Law, Labor Law, Tax Law ... with objects being Enterprises, workers working in industrial zones in the province.

- Especially, on June 25, 2020, the Management Board of Bac Ninh IZs held a conference "Instructions on implementing online public services at level 3, 4 and the process of implementing foreign labor entry" in order to propagate to more than 500 enterprises of industrial zones about the guidelines and orientations of the Provincial People's Committee in PAR, namely the implementation of online services at levels 3, 4 for 29 administrative procedures through online submission of levels 3 and 4 the network environment is under the jurisdiction of the Management Board of Bac Ninh IZs and guides IZ enterprises on the process of entering foreign workers to ensure the prevention of Covid's epidemic 19.

II. RESULTS OF IMPLEMENTATION OF PAR WORK

1. Institutional Reform

- Carry out a review of the Coordination Regulations signed between the Management Board of Bac Ninh IZs with relevant departments and branches on State management in Bac Ninh IZs.

- Participate in reviewing and proposing competent agencies to cancel, amend or supplement, replace legal documents, specialized instruction documents related to the operation of the agency.

- The specialized departments and units under the Board always comply with the current legal documents and the administrative procedures issued under the Provincial People's Committee's Decisions. Specifically, according to Decision No. 97/QD-UBND dated June 28, 2019 of the People's Committee of Bac Ninh Province on the publication of the list of administrative procedures under the jurisdiction of the Management Board of Bac Ninh IZs (including 46 administrative procedures in 04 sectors).

- Review legal documents of the State in the fields of investment, construction, environment, employment, international trade ...

- Create the most favorable conditions for organizations, individuals and businesses to access legal documents, specifically: individuals and businesses can come to the Board (through the administrative procedure reception department, expertise) to be advised by the board staff; through the Provincial Public Administration Center; have information updated in the website of bacninh IZA; through the Board's hotline ... The Board regularly updates legal documents, documents related to administrative procedures on the Board's website to create conditions for organizations, individuals and businesses to approach, learn and perform well when needed.

2. Administrative procedure reform

2.1. Control and issue new administrative procesures:

- Improve the quality of administrative procedures in the fields of state management under the authority of agencies and units.

- Perform well the administrative procedure reform. Regularly review issued administrative procedures. In 2020, the Management Board of Bac Ninh Industrial Zones will not amend, supplement and promulgate new administrative procedures because there is no change in legal documents, new regulations of Center.

2.2. Regarding the review, evaluation and implementation of regulations on simplifying administrative procedures:

- The plan of reviewing and assessing administrative procedures at agencies and units is promulgated acccording to the provisions of Decree No. 63/2010/ND-CP dated June 8, 2010 of the Government on control of administrative procedures and plans to review and evaluate Annual administrative procedures price of the Provincial People's Committee.

 The Management Board of Bac Ninh Industrial Zones regularly reviews administrative procedures under its jurisdiction to simplify administrative procedures. However, because the Board has studied and implemented administrative procedural simplification in terms of minimum downtime to ensure the quality of administrative procedures, in 2020: to ensure the quality of administrative procedures implementation results, then the settlement time should be applied according to the announced time of the Ministry of Administrative Procedures; about ingredients, in order to ensure the rigor of the application, legal bases and state management functions, then the composition, number of documents and requirements, conditions for conducting administrative procedures and legal bases of administrative procedures are fully required according to the announced procedures.

- Regularly receive and promptly handle complaints and proposals of investors, enterprises, ... about administrative regulations and procedures under the jurisdiction of the Management Board of Bac Ninh IZs (through formula such as: direct reflection, in writing, e-mail, phone, zalo ...). In 2020, the Board does not have to write a letter to apologize to the enterprise about the overdue documents in handling administrative procedures.

2.3. Regarding the publishing of administrative procedures:

- Publish 100% of administrative procedures at the Management Board of Bac Ninh Industrial Zones in accordance with the regulations of the Government and the province at the Provincial Pubic Administrative Center as well as on the website of the province and on the website of the Board (iza.bacninh.gov.vn). At the same time, update the date change content when there is an adjustment in administrative procedures.

Contributing to improving the efficiency of the “One-Stop” Department; creating the best conditions for dealing with administrative procedures of the enterprise; Right from the establishment of the provincial public administration Center, the Board has carried out 100% of administrative procedures under its jurisdiction to be implemented at this Center. according to the decision to publish administrative procedures at the Provincial Public Administration Center of the People's Committee.

Thực hiện chủ trương của tỉnh, trong năm 2020, Ban vẫn duy trì 04 TTHC Implementing the policy of the province, in 2020, the Board will maintain 04 administrative procedures under the form of 4 on-site at the Provincial Public Administration Center according to the registered documents from 2018; cut time to deal with some administrative procedures in the field of Labor in Vietnam. Providing online public service at level 2 for 100% of administrative procedures. Registration and provision of online public services at level 3 and level 4 for 29 administrative peocedures in the fields of Employment, Investment in Vietnam, Construction Planning, International Trade, accounting for 63% of the above the total number of administrative procedures under the jurisdiction of the Board.

- To well receive dossiers and return results via public postal services according to the Prime Minister's Decision No. 45/2016/QD-TTg dated October 19, 2016.

- The Board maintains strictly implementing the regulations on measuring the satisfaction of people and businesses with respect to the agency service under the Project of the Ministry of Home Affairs and the Planning of the Provincial People's Committee. The level of people's satisfaction with the service of the Committee's civil servants at the Provincial Public Administration Center has achieved high results.

3. Reform of State administrative apparatus organization

3.1. Results of review of positions, functions, duties, powers, organizational structure and payroll of agency:

- Evaluate the Board's organizational model and operational quality. Formulate and implement projects related to organizational structure, model and operation of agency (Draft the implementation project of Decree 82/2018/ND-CP dated May 22, 2018 of the Government regulates the management of industrial zones and economic zones; reports in writing to the Provincial Party Committee on the organizational structure and leadership of the Board according to Decree 82).

- Conduct a review of the recruitment of cadres and civil servants under the direction of the Ministry of Home Affairs and the province. The first time, to review and report under the direction of the province in Document No. 262/UBND-NC dated July 15, 2020; The 2nd time, to review and register to correct violations for 10 cases under the direction of the province in the Plan No. 450/KH-UBND dated November 6, 2020.

- Review and develop reports on the organization of the apparatus to send to the Provincial Department of Home Affairs.

3.2. Regarding the inspection and evaluation of the organizational and operational situation of the unit

- Maintain good implementation of the operating regulations of the Management Board of industrial zones and 01 affiliated non-business unit (the Center for Investment and Development of Industrial Zones).

- Maintain effective operation of the administrative procedure-receiving Division at the Provincial Public Administration Center; the specialized divisions of administrative complaint settlement under the authority of the Board to properly implement and promptly handle administrative procedures.

3.3. Regarding the implementation of decentralization in management

- The Management Board of Bac Ninh Industrial Zones strictly implements the Plan No. 245/KH-UBND dated July 6, 2018 of the People's Committee of Bac Ninh province and directs of the province to arrange the number of deputies, according to which no subordinate department or unit has more than 02 deputy heads.

- Continue to perform the tasks according to the authorization and decentralization mechanism according to the regulations of the Government and the Provincial People's Committee. Proposing to strengthen the functions and duties of the Management Board of IZs in the direction of clearly defining the authorization mechanism and the direct decentralization and delegation mechanism.

3.4. Implementing the modern one-stop, inter-door, and inter-door mechanism

- To ensure regulations in promulgation of rules and coordination regulations, in renewing the working process and style to improve the efficiency of solving the work of the enterprises.

- Maintain effective operation of the Administrative Procedure Reception Division at the Provincial Public Administration Center, as well as the operation of specialized offices at the Committee. Currently, the Management Board of Bac Ninh IZs has 46 administrative procedures under its jurisdiction, in 4 areas: Investment Management in Vietnam, Employment, International Trade and Construction. copy. In which, 29 administrative procedures are accepted and handled online at level 3, level 4 and 03 administrative procedures handled in the form of a joint relationship with the Land Registration Office under the Department of Natural Resources and Environment.

-   Because the administrative procedure reception department is located at the provincial public service center, the facilities are provided by the provincial public service center.

-   There are 2 full-time staffs working in the administrative procedure reception department at the provincial public administration center. They have high professional qualifications, firmly grasping the regulations in the directing documents; always have a sense of discipline, well observe all rules and regulations at the agency and the Provincial Public Administration Center; have professional style, warm attitude; wholeheartedly instructing and advising businesses to well implement the submission of dossiers in accordance with the process and regulations.

-   Shortcomings and problems in the implementation process: High quality information technology infrastructure such as transmission speed, Internet network is not stable; Document receiving software still has many shortcomings, has not served effectively for statistical reporting; there are no legal regulations for the online documents, causing insecurity for the staff receiving and processing the application; There is a lack of staff for the reception and Clerical department.

4. Building and improving the quality of the contingent of cadres, civil servants and public employees

4.1. The determination of job positions and structure of civil servants and public employees

- The Management Board of Bac Ninh Industrial Zones is implementing the project on downsizing the payroll approved by the province. Up to the reporting time there is no streamlining payroll.

- The Board has developed the Job Position Project of the agencies and units (according to Decree 82/2018/ND-CP dated May 22, 2018 of the Government) and sent it to the Department of Home Affairs for appraisal and submission to the Provincial People's Committee for approval. The Management Board of the IZs, the Center for Investment and Development of IZs under the Management Board of the IZs have strictly implemented the job placement project of the agency or unit that has been built.

4.2. Regarding the management of cadres, civil servants and public employees

- The Board always complies with the provisions of the law in the organization and personnel work, the work of salary and the maintenance of the interior, the discipline, administrative discipline and public service ethics of the cadres, civil servants and employees.

- The Board implements the structure of public employee ranks according to job positions and professional titles of public employees according to their full, timely and prescribed job positions; to carry out the examination for public servant rank promotion, examination and consideration for public employee promotion according to regulations.

4.3. Implementation of training and retraining

- The training and retraining of cadres, civil servants and public employees is regularly interested in Bac Ninh Industrial Zones Authority to build a contingent of qualified and capable cadres and civil servants. The Board regularly assigns staff to attend training courses according to the programs of the Department of Home Affairs, the People's Committee, professional courses ... to improve the quality of activities of the staff, in order to better meet the needs of the enterprise and of the period of development and innovation.

4.4. Innovating the management of cadres and civil servants

To renovate the management of cadres and civil servants according to the trend of human resource management, showing:

- Strictly implementing policies on salary and assessment of cadres and civil servants.

- Management of cadres and civil servants should work towards building an effective working environment; It is an environment that can create opportunities for each individual to develop, have open communication, all efforts and contributions of each recognized officer. Help promote the capabilities and strengths of each individual, create conditions for cooperation among individuals to promote the collective work efficiency. This is done through measures such as: creating opportunities for members to expand their horizons and develop their abilities, take responsibility for their own work, stimulate the discovery and creativity to realize present highly effective work for the organization; Focus on building relationships between individuals and individuals in the organization, between superiors and subordinates to create a working environment of mutual trust, in which each individual feels valued and respected. respect and recognition; create conditions for cadres and civil servants to contribute comments on work and working environment.

- Manage cadres and civil servants in the direction of effectively implementing the project of public service culture, complying with the established civil service standards, towards transparency, responsibility, work results. Building a work-focused organizational culture, helping to minimize time and effort focusing on solving out-of-work content.

- Enhance the responsibility of the contingent of managerial officials and leaders at all levels in the management of cadres and civil servants.

5. Public finance reform

5.1. Implementation of tax, income, salary, wage policies, and social security policies at agency:

The Management Board of Bac Ninh IZs and the Center for Investment and Development of Bac Ninh Industrial Park have strictly isued and implemented the Internal Expenditure Regulations. Strictly implementing tax, income, salary, wage, social security policies at the agency and unit.

5.2. To renew the management mechanism for administrative agencies and public non-business units

The Management Board of Bac Ninh IZs and the Center for Investment and Development of Bac Ninh Industrial Park fully implemented reports on: financial mechanism, public asset management,…. At the same time, the Management Board of the Industrial Zones in Bac Ninh always complies with the provisions of the law on income, salary and wages.

5.3. T promote socialization, mobilize resources to care for development of education and training, health care, population - family planning, physical training and sports at the unit

The Board of Directors coordinated with the Trade Union ò Bac Ninh IZA to always care and ensure the material and spiritual life of trade union members at the agency and unit; Focusing on training and retraining staff; Organizing and implementing emulation movements, participate in cultural and artistic activities organized by all levels and branches.

6. Modernization of the State administration

6.1. Applying information technology in agency and unit activities

- The Management Board of Bac Ninh Industrial Zones shall develop and issue an Information Technology (IT) Application Plan for 2020 in accordance with regulations. 100% of the content in the IT Application Plan has been completed.

- Applied information technology thoroughly and effectively in solving administrative procedures, maximizing computerization of activities in the process of administrative procedures. Cadres are regularly updated, trained and proficient in software handling administrative complaints of the Provincial Public Administration Center and the Foreign Investment Management Department.

- Well maintained the application: document management system and administration in the management, processing of incoming documents; Online reporting software system for IZ enterprises; Online reporting of administrative procedure control and administrative reform.

6.2 Application of the quality management system according to ISO 9001:2015

- The Management Board of Bac Ninh Industrial Zones has sent staff to participate in the training course on converting the quality management system according to the standard TCVN ISO 9001: 2008 to the standard TCVN ISO 9001:2015. The Board developed the Plan No. 15 / KH-BQL dated December 31, 2019 on the plan to apply, maintain and convert the quality management system according to the national standard TCVN ISO 9001:2015 into the operation of the Management Board. The industrial parks in Bac Ninh are under the direction of the Provincial People's Committee. At the same time, it issued a Decision on the establishment of a Steering Committee to develop a quality management system according to TCVN ISO 9001: 2015 (Decision No. 52 / QD-BQL dated June 21, 2019). Carry out the conversion process and report to competent authorities as prescribed.

Currently, the Board has implemented, maintained and applied the quality management system according to ISO 9001: 2015 for 46 administrative procedures (under its jurisdiction in the fields of management. Investment in Vietnam, Basic Construction, Employment and International Trade) and 07 other procedures; implementation of regulations on coordination and settlement of 03 continuous procedures with the Land Registration Office, the Department of Natural Resources and Environment related to registration for the granting of ownership of land-attached assets in the above industrial zones. Bac Ninh province. In which, 29/46 administrative procedures performs online service of level 3 and level 4.

- The Management Board of Bac Ninh Industrial Zones always maintains the application of: document management and administration system in the management and processing of incoming documents; Online reporting software system for IZ enterprises; online reporting on administrative procedure control and administrative reform; GIS data management software for industrial zones. Performing enterprise's administrative procedures reception on software at the provincial public service center. Implement the Board's IT system modernization project for the period of 2019-2020. All staff of the Board use email bacninh.gov.vn in their daily work. The provision of information on the website (izabacninh.gov.vn) is updated daily by the information technology department.

III. GENERAL ASSESSMENT

1. Advantages:

- The Management Board of Bac Ninh Industrial Zones fully implements periodic PAR reports and completes 100% of the contents of the PAR Plan 2020; The Board has always implemented well the issued administrative procedures, ensuring 100% of administrative procedures correctly in accordance with the prescribed content and time, no delays and troublesome records for businesses.

- The Board focuses on the application of information technology, computerization, modernization of the process of implementing administrative procedures, ensuring the results of resolving administrative procedures accurately and quickly, meeting increasingly high requirements of the business. administrative reform criteria and criteria, in order to improve the efficiency of solving administrative procedures.

- It always renovates the working style of cadres, civil servants and public employees, creating professionalism and a good impression on enterprises when coming to work at the Board, contributing to promoting the attraction of investment into Industrial Parks in the province.

2. Shortcomings and limitations in the implementation of PAR:

- The guiding documents of the superior agencies have not been agreed, so the application is facing many difficulties.

- Currently, in the process of receiving dossiers, the Management Board of Industrial Zones has to implement on many softwares, sometimes it is difficult to guide enterprises to submit online application. At the same time, it makes it difficult to synthesize and make statistics on administrative procedures implemented at the Center.

- The lack of integration of the administrative procedures settlement software at the Provincial Public Administration Center (for the areas under the jurisdiction of the Board) leads to difficulties in the operational process, especially in reporting. statistics, and monitoring of TTHC.

- Due to the constant changes in personnel of enterprises, due to direct transaction habits, it limits the guidance of enterprises in online filing of administrative procedures, leading to the proportion of dossiers being processed Online level 3, 4 is not high, the implementation of receiving dossiers and returning results of administrative complaint settlement through public postal service is still low.

IV. ORIENTATION AND MASKS IN 2021

1. Institutional Reform

To continue to implement and propose amendments and supplements (if any) to the regulations on coordination with relevant departments and agencies on state management in Bac Ninh industrial zones.

2. Administrative procedure reform

- Improve the quality of administrative procedures in the fields of state management under the authority of agency.

- Implement administrative procedure reform (Continue to consider minimizing item items, processing time, ...) in some key areas such as: issuance of investment certificates, work permits, issuing construction permits, planning certificates ...

- Administrative procedure reform within the agency.

- Maintenance: Control administrative procedures; Publicize administrative procedures at the administrative procedure reception department located at the Provincial Public Administration Center and on the Committee's website. Regularly receive and process complaints and petitions of investors, enterprises, ... on administrative regulations and procedures under the jurisdiction of the Management Board of Bac Ninh IZs (through the following forms: direct reflection, in writing, e-mail,…).

3. Organizational Reform

- Review functions, duties, powers, organizational structure, payroll of the Board and its Center.

- Evaluate the agency's organizational model and operational quality: Developing the operation regulation of the agency after being issued a decision approving the functions and tasks of the agency by the Chairman of the Provincial People's Committee according to the Decree Decree No. 82/2018/ND-CP dated May 22, 2018 of the Government.

- Continue to perform the tasks according to the authorization and decentralization mechanism according to the regulations of the Government and the Provincial People's Committee. Proposing to strengthen the functions and duties of the Management Board of IZs in the direction of clearly defining the authorization mechanism and the direct decentralization and delegation mechanism.

- Maintain effective operation of the Department of Administrative Procedure Reception at the Provincial Public Administration Center. Enhance the sense of responsibility in implementing the regulations to coordinate with relevant parties to well receive and resolve administrative complaints, create favorable conditions for businesses, improve the reputation and position of the Board.

4. Building and improving the quality of the contingent of CBCCVCs

- Continue to comply with the provisions of law in the organization and personnel work, salary work and maintenance of the interior, discipline, administrative discipline and public ethics of cadres, civil servants and public employees .

- Implement plans for training and retraining cadres, civil servants and employees of agency in 2021.

5. Modernization of the State administration

- Maintain the application of: document management system and operator in the management and processing of incoming documents; Online reporting software system for industrial zone enterprises. Be proficient in application-receiving software at public administrative centers.

- Receive online documents at levels 3, 4. Make online reports on administrative reform of the Board periodically to send to the Provincial People's Committee and related units.

- Operate well the GIS data management system in the industrial zones.

- Maintain the application of the quality management system ISO 9001: 2015 under the direction of the province.

6. The direction of Administrative reform

To ensure the effective implementation of the administrative reform tasks, the Leaders of the Management Board of Bac Ninh Industrial Zones shall direct and administer the administrative reform tasks with specific activities such as: issue administrative reform plan, inspect and propagate thematic briefings with each unit in the Board ...